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How To Update Your Account’s Email Address

Change the address your account signs in with — and know which of Atarim’s several email settings you actually need.

Atarim team Updated 6 Oct 2026 · 3 min read
Account & Billing
Atarim account settings with the email address field
Before you start

Relevant for

  • Anyone changing the email address on their own Atarim account — after a rebrand, a domain change, or moving to a new address.

Required knowledge

  • None.

Tools & resources needed

  • Access to your Atarim dashboard, and access to the new email inbox.

Your account email is the address you sign in with, and where password resets and verification codes are sent. Updating it is quick — the main thing is making sure it’s the setting you actually mean to change, since Atarim has several that mention email and they do different jobs.

You change your sign-in address from your own profile.

Which Email Setting Do You Need?

Atarim has several settings that mention email, and they do different jobs. Changing the wrong one is the most common mistake here.

If you want to changeGo to
The address you sign in withYour profile, from View Profile — this article.
The address clients see emails come fromSettings → Email Settings, under Communication.
The inbox that receives client repliesSettings → Inbox Setup.
Which emails you personally receiveYour profile, under Assigned Tasks Notifications. Administrators set the workspace defaults in Settings → Notifications.
A teammate’s addressPeople, if your role permits managing them.
Your login address and your sending address are separate
Changing one does not change the other. If you have rebranded and want both updated, you will need to do each in its own place — and the sending address requires domain verification, which the login address does not.

Update Your Account Email

This changes the address you sign in with, not the address clients see your emails come from.

Instructions:

  1. Open your own profile. Select your avatar at the foot of the sidebar, then View Profile. Every role has this. Administrators can also reach it through People, which is admin-only and does not appear in the sidebar for other roles.
  2. Your own account opens directly. Administrators arriving through People select their own row from the list.
  3. Select Edit beside Email and enter the new address. User Name works the same way.
  4. Select Save.
User Settings for Emma Clarke with a new address typed in Email and the Save button beside it
Update the email address, then Save
Make sure you can receive mail there first
Password resets and two-factor codes both go to your account email, so a typo here means locking yourself out with no self-service way back in — support becomes your only route.
Sign out and back in once you have changed it
That confirms the new address works before you need it in an emergency, rather than discovering a problem the next time you are locked out.

What Changing It Affects

  • Signing in. Use the new address from now on.
  • Password resets. Reset links go to the new address.
  • Two-factor codes. Verification codes go to the new address.
  • Notifications. Emails you’re subscribed to follow the new address.
Note
Your projects, tasks, workspace access and history all stay with the account. Changing the address does not create a new account or move anything. Explore Managing Team Members & Collaborators

FAQs

Where do I change my account email?

On your own profile: select your avatar, then View Profile. Your name can be updated there too.

Does this change the address clients see?

No. That’s your sending address, configured in Settings → Email Settings.

Will I lose my projects or tasks?

No. Everything stays with the account — only the address changes.

Which address do I sign in with afterwards?

The new one. Password resets and verification codes go there too.

What if I entered the wrong address?

Contact support at support@atarim.io. Once resets go to an inbox you can’t reach, self-service won’t help.

Can I change someone else’s address?

From People, if your role permits managing team members. Otherwise ask them to do it themselves.

Do I need to tell my team?

Not for access, but it’s worth mentioning if colleagues have your old address saved for mentions or invitations.

Common issues

  • People isn’t in your sidebar — that’s expected, as People is admin-only. Select your avatar, then View Profile, instead.
  • You changed it and clients still see the old address — that’s the sending address, set separately in Email Settings.
  • You’ve mistyped the new address — contact support. Resets and codes now go somewhere you can’t reach.
  • You can’t sign in after changing it — use the new address. If that fails, request a password reset to it.
  • Notifications stopped arriving — check the new address, including its spam folder, and confirm your notification settings.
  • You need a teammate’s address changed — do it from People if your role permits, or ask them to change their own.

Conclusion

Updating your account email takes a moment on your profile. The care is in getting the address right first time, since it’s where password resets and verification codes are sent.

And remember it’s separate from your sending address — if you’ve rebranded, the address clients see is configured in Email Settings. Discover Managing Your Account Settings

Tips & best practices

  • Confirm you can receive mail at the new address before changing it.
  • Sign out and back in afterwards to check it works.
  • Remember the sending address is a separate setting.
  • Tell colleagues if they have your old address saved.
  • Keep the address current — it’s how you recover the account.

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